FAQ

Below are quick answers for common Alani Nu order, delivery, return, and support questions.

What Areas Do You Serve?

Orders ship from the United States and are delivered to addresses within the United States.

When Should I Expect My Order?

Most orders process within 1-3 business days after payment confirmation, followed by standard U.S. transit of about 3-7 business days.

Are Returns Available?

Eligible products may be returned within 30 days of delivery when they meet the condition rules listed in the Return & Refund Policy.

What Is The Best Way To Reach Support?

Email service@alanuus.shop. Customer service is available Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.